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Alternative Dispute Resolution For Consumers

In compliance with Article 18 of Law 144/2105, it is hereby informed that for resolution of a Consumer's dispute, you should contact our Customer Service Team through the email: online.store@alcino.com, and the Center of Arbitration of Consumer Conflict in your area of residence or use the European Online Dispute Resolution Platform available here.

As this website is dedicated to online sales, the Center of Arbitration of Consumer Conflict must correspond to the one nearest the Customer's address.

In the event of a Consumer dispute, the Consumer may use the European Online Dispute Resolution Platform or the Center of Arbitration of Consumer Conflict in Porto, below referred: